Based on ratings and reviews from real users on KAYAK, the best car rental companies at Charlotte Douglas Airport are Alamo (8.5, 265 reviews), Hertz (8.0, 215 reviews), and Budget (7.8, 173 reviews). Pick-up your vehicle after you land and drop-off before you depart, even outside our operating hours. When I got to Thrifty I was given a compact car. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more. Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered at the time of rental for an additional daily charge. There was a computer glitch with the car return time. Worse than the DMVCons: A single person running the counter when checking in. This option allows the renter to pay National at the end of the rental for gas used but not replace. Some vehicle classes like Exotics, Large Passenger or Cargo Vans, and other specialty vehicles may not be allowed to travel outside of the US. Budget Car Rental at the Charlotte airport is located in the Consolidated Rental Car Facility, across the street from the airport building- no shuttle needed. National is not responsible for any overdraft fees incurred. https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/utah-toll-options.html. The Avis employee was very helpful and patient in helping check me out. • Northeast US (including regions in the Midwest): https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northeast-us-toll-options.html, https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/chicago-toll-options.html. Pros: Good value for moneyCons: I dropped the car off after hours and then was charged a late fee even though I dropped the car off on time. Pros: Good car, excellent pickup process in Charlotte.Cons: The price - I was in a bind and needed the reservation, but I thought it expensive. Hertz needs to make clear signage, make sure all office info is up to date online and communicate clearly the rules/times of the rental upon booking confirmation. KAYAK searches hundreds of travel sites to help you find and book the best rental car deal at Charlotte Douglas Airport. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. GREAT CUSTOMER SERVICEPros: The Customer Service rep was very patient and helpful. PAI/PEC is subject to the provisions, limitations and exclusions of the PAI/PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States or ACE INC Insurance in Canada. At said this would only happen if we opened the toll transponder's door, I was not happy. We have to request a change of car because it was dirty, smelling really bad and with scratches everywhere, the 2nd one didn’t smell but all the roof was dirty with something white and with scratches all over the car. All renters must have a valid driver’s license and a major credit card or debit card in their name. For additional details, please reference the Driver’s License Information Policy. Follow these steps when you arrive at Charlotte Douglas International Airport Printer Friendly Please proceed to the Consolidated Rental Car Facility which is located across the … Additional Info About Dollar Rent A Car, CHARLOTTE AP, NC Spend less time in a car lot and more time exploring your destination when you visit the CHARLOTTE AP Dollar near you at 5489 JOSH BIRMINGHAM PARKWAY. Great car, great rate, sketchy location and unhelpful employeesPros: The car was brand spankin' new, for an unfathomably low price. Pros: Service by Georgia (she was a peach!) I waited for it just a little over an hour, before I could actually get the minivan. National Car Rental is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI/PEC. Definitely not Covid cleaned, Pros: The car itself drove great. No need to keep the paper in the car. (I haven't seen the bill yet to see if they took my word on that issue, however.). Additional Government-issued identification may be required. Getting Around CLT. *For rentals originating in California- LDW ranges between 10.99 USD and 500.00 USD per day depending on the type of vehicle rented. Territories, or Canada. All Hertz staff were helpful and accommodating once we found out who/where Dollar was. Better yet, ditch the trendy restaurant and cruise around to find a hidden hot spot that isn’t on everyone’s social feed…at least not yet. Charlotte is situated in the delightful southern foothills of North Carolina where you’ll find an exciting mix of beautiful scenery, motor-sports and the urban sophistication of city itself. Cons: The line was fairly long so more employees working the line or some other solution to support the staff already working very diligently, Cons: With all off their boasts about cleaning the inside of the car was dirty, hard to see through the windshield, footprints in the dashboard, etc, Pros: Social distancing was Being utilized customer service representative Had a great attitudeCons: If you’re going to combine two different rental companies be sure to have adequate employees to handle the extra load we had to wait outside in the parking deck 30 minutes no heat it was 45° outside. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Charlotte Rental Cars. 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